StockHub Support

Last updated: June 11, 2026

StockHub — Options Intelligence

iOS app · Bundle ID: work.stockhub.asi-ios · Available on the Apple App Store

This page is the official support resource for the StockHub iOS app and the stockhub.work website. Use the contact information below for help with your account, your subscription, a connected brokerage, data questions, bug reports, or feature requests.

Email support

john@stockhub.work

Typical response time: within 2 business days (Mon–Fri, US Eastern Time). StockHub is operated by an independent developer, so off-hours and weekend replies may take longer. Every email is read and answered.

What to include in a support email

To help us reply with a fix instead of a follow-up question, please include:

Your account email — the email you sign in with.
Device and OS — for example "iPhone 15 Pro, iOS 26.5".
App version — visible in Settings → About → Version.
What you were doing — the screen you were on and what you tapped.
What you expected vs. what happened — and a screenshot if you can.

Common topics

Account & sign-in

StockHub uses Microsoft Entra External ID for authentication. If you can't sign in, please try resetting your password from the sign-in screen first. We never see your password and cannot reset it for you, but we can help if the email itself isn't recognised or if you'd like to change the email on your account.

Subscription & billing

StockHub subscriptions are billed through Apple. To change, pause, or cancel your subscription, go to Settings → [your name] → Subscriptions on your iPhone. Refund requests are handled by Apple at reportaproblem.apple.com. If something looks wrong on our side, email us and we'll investigate.

Brokerage connection

If a connected brokerage stops returning data, the most common cause is an expired access token — disconnect and reconnect the brokerage from Settings → Account. We never see your brokerage username, password, PIN, or multi-factor credential; sign-in always happens on the brokerage's own page.

Data & accuracy

StockHub displays a mix of brokerage-licensed data (when you connect a broker) and delayed market data licensed to us by third parties. If a number looks wrong, please tell us the ticker, the screen, and the timestamp shown — that's enough for us to trace it.

Account deletion

To delete your StockHub account and the personal information associated with it, email john@stockhub.work from the address on the account. We confirm and process deletion requests within thirty (30) days, subject to the record-retention obligations described in the Privacy Policy.

Bug reports & feature requests

We read every one. Feature requests don't always make the next release, but they shape the roadmap.

StockHub is not a registered investment adviser. Information shown in the app is for general informational purposes only and is not a recommendation to buy or sell any security. Past performance is not indicative of future results.

Legal

For our full terms of service and end-user licence, see the Terms / EULA. For details on what we collect and how we use it, see the Privacy Policy.